Return instructions
Right of return
You can return the goods received within 14 days without giving any reason by returning the goods, provided the goods are not cut or ready-made. This period begins upon receipt of this instruction in text form (e.g., by letter, fax, or email), but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before fulfillment of our information obligations pursuant to Article 246 § 2 in conjunction with § 1 paragraphs 1 and 2 of the Introductory Act to the German Civil Code (EGBGB) as well as our obligations pursuant to § 312g paragraph 1 sentence 1 of the German Civil Code (BGB) in conjunction with Article 246 § 3 of the Introductory Act to the German Civil Code (EGBGB). Only for goods that cannot be sent by parcel post (e.g., bulky goods) can you also declare the return by requesting return in text form. To meet the deadline, it is sufficient to send the goods or the return request in a timely manner. In any case, the return is at our expense and risk. The return or return request must be sent to:
Steppenberg Sales GmbH
Am Schlosspark 2
01471 Radeburg
If you request a return, the goods will be collected from you.
Return consequences
In the event of a valid return, the services received by both parties must be returned and any benefits derived from the goods must be surrendered. In the event of deterioration of the item and for uses (e.g., benefits of use) that cannot be returned, or only partially, or in a deteriorated condition, you must compensate us accordingly. You only have to pay compensation for deterioration of the item and for uses derived from the item if the use or deterioration is due to handling of the item that goes beyond testing its properties and functionality. "Testing its properties and functionality" means testing and trying out the respective goods, as is possible and customary in a retail store. Obligations to refund payments must be fulfilled within 30 days. For you, the period begins upon dispatch of the goods or the request for return; for us, upon receipt.
Radeburg 01/2017